Over Nyaradzo Funeral Policies: Policyholder Raises Concerns.

A UK-based policyholder has voiced strong concerns over @Nyaradzo_Group Funeral Services, alleging mismanagement of funds, discrepancies in payment records, and challenges in accessing funeral benefits for a family member in Zimbabwe. The case has highlighted significant challenges faced by diaspora clients relying on funeral policies for their families back home.

The policyholder, who opened a Nyaradzo policy in 2015, explained, “I’ve had this policy, which I’ve opened for family in Zimbabwe. According to the records I’m looking at, it says opened in 2015—I thought it was much earlier. That’s besides the point. And I’ve paid this; it’s open. I opened it in my sister-in-law’s name. My younger sister opened it on my behalf…at the time, it was convenient. I’m here in the UK; she was there in Zimbabwe.”

The complaint surfaced after the policyholder faced difficulties accessing benefits when their father passed away in March 2024. The family was unable to access grocery funds allocated for the funeral because the account was in the sister-in-law’s name, who was in a rural area at the time. “We funded the funeral from, you know, the groceries from our pockets, even though, you know, there was money from Nyaradzo which we couldn’t access,” they stated.

After gaining access to the account and using the funds for future premiums, the policyholder claims to have paid up to November 2024. However, they were later informed by Nyaradzo that they were in arrears since June 2024. “My argument now is, I don’t owe Nyaradzo. They took my money at the time, they invested it, and they’ve used it elsewhere. I paid out, so I cannot be told I’m in arrears since June 2024,” the policyholder said.

Currency Exchange and Payment Disputes

The policyholder also expressed frustration with Nyaradzo’s explanations regarding currency fluctuations and its impact on their account. “There was no talk of fluctuations at the time [of payment], and now it’s about the fluctuations in currency,” they explained, referencing local RTGS currency. “If premiums increase, they must deduct from what will be already there, and also the decrease. But they took my money. There was no talk of fluctuations at the time.”

The policyholder is demanding accountability from Nyaradzo and transparency regarding how funds are managed. “I’m actually considering moving away from these guys. Yes, I’ve also got an international plan with them, but this is how they treat [clients].”

Next Steps

Efforts are being made to obtain a second comment from Nyaradzo Funeral Services. Their first response has been: “Kindly note that if you pay using rtgs ,if premiums increases they just deduct from what will be already there and also the deceased is not part of the April premium.”

The policyholder has provided screenshots of their account and communication with the company to support their claims. This case has raised broader questions about the management of funeral policies, especially for diaspora clients, and the handling of payments in fluctuating currencies.

As the situation develops, this story highlights the need for greater transparency and reliability in funeral policy management, particularly for those relying on such services from abroad. @Nyaradzo_Group