By A Correspondent

A grieving family made headlines when they abandoned their relative’s coffin at an Ecosure branch in Rusape on Saturday, November 2, after the company declined to cover funeral expenses. The refusal stemmed from a missed payment of US$4 by the deceased in the month of their passing.

Ecosure, a funeral service provider underwritten by Econet Life, faced backlash for its handling of the situation. “We are deeply sorry for the distress this has caused,” the company stated, acknowledging administrative delays encountered by the family at its Rusape outlet.

In a statement, Ecosure clarified, “The matter was amicably resolved,” and emphasized their commitment to reviewing the incident to improve their premium payments and claims process. They expressed their condolences, stating, “EcoSure expresses its sincere condolences to the bereaved family.”

The company added, “We sincerely apologise for the inconvenience caused and have reached out to the family to express the same.” This incident has sparked discussions about the importance of timely communication and support during such difficult times.