THE crippling power outages being experienced across the country have escalated operational costs and compromised the quality of service delivery in the telecommunications sector, Econet Wireless Zimbabwe, has said.

In a statement yesterday, Econet apologised to its customers following the mobile network collapse at the weekend, which it said was “triggered by Zesa power outages” at its network operations centre in Harare.

Thousands of subscribers countrywide were left stranded on Saturday as they could neither make calls or conduct transactions using EcoCash.

Econet said the level of power cuts had reached unsustainable levels and was threatening the viability of the telecoms sector.

The listed firm said provisional measures to mitigate the impact on service quality and network performance through use of diesel generators at base stations were being hampered by prevailing fuel shortages.

“Even with these contingency measures, the increased fuel allocation is still inadequate to ensure the required optimum network performance and at current regulated pricing levels, the related costs are not sustainable,” said Econet.

“The severe shortage of both electrical power and diesel fuel means that some of our base stations will not be operational when there is no Zesa power or when fuel runs out on a site.

“This inevitably results in the degradation of all services supported by the network in terms of service availability, call setup, call success rates, dropped call rates and speech quality.”State media