By Crime and Courts Reporter- The Zimbabwe Republic Police (ZRP) has implemented a ban on cell phone use for officers on duty, allowing their use only during designated break and lunch times.

In a memorandum sent to all stations within the Masvingo Central District, the Officer Commanding expressed frustration that, despite previous orders against cell phone use while on duty, some commanders have not enforced the policy effectively.

The memo reads:

“With immediate effect, no member is allowed to possess a cellphone whilst on duty. Cellphones should only be used during break and lunch times. Any officer found with a cellphone whilst on duty will result in the Officer in Charge being held accountable.”

According to the memo, all officers are required to surrender their phones to their Officer in Charge at the start of each shift, where they will be secured in a safe or cabinet. 

This directive is to be incorporated into each station’s Standard Operating Procedures, with officers signing to confirm their understanding and compliance.

While intended to curb misuse, the directive could pose practical challenges, as officers frequently rely on their phones to call for backup, request ambulances at accident scenes, and arrange transport.

Furthermore, public complaints highlight a troubling issue: some officers allegedly exploit their phone access to demand airtime from people seeking police help, essentially extorting money from individuals who have reported cases and need urgent assistance. 

This reported extortion has fueled public frustration, with some questioning whether the ban will address the root of the problem or further complicate public access to timely police intervention.